Please contact SMART Security (as a minimum) 4 weeks prior to vacating your house.
Yes, however there are fees associated with decommissioning and installation. Please call us at 441.292.4019 for a quotation and / or a representative to visit your new home for a ‘Free Home Assessment’, as your security system needs may have changed from your previous home.
This indicates that a failure has occurred on the telephone communication portion of your system. Before you call us please note the following questions- Are all your telephone lines working in the home?
Is your telephone company doing any work in the area?
Have you changed your telephone system?
Please know that ALL telephone systems are not the same. (Please call if you are considering a change)
The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials the monitoring station and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.
Smart Security will be happy to investigate any problems you’re having with your equipment. Just call 441.292.4019 for any service-related issues.
Z-Wave is one of the wireless technologies used to provide remote control and automated operation of devices in your home. For example, the Honeywell Vista system uses Z-Wave technology to turn lights on and off.
Your alarm system has a function whereby your motion sensors are deactivated, while the perimeter sensors are still functioning. This allows you to walk around your house safe in the knowledge that you home is protected while you are at home.
Almost all insurance companies recognize the value of a monitored security alarm system by giving customers a discount on their homeowner’s insurance policy. Typically, discounts range between 5 and 20%. However, they often require a certificate proving the installation has taken place. To obtain this certificate, simply call us at 441.292.4019 or e-mail us, and we can e-mail this certificate to you.
There are 2 types of “Low Battery”
1- Indicated by zone number on your keypad when wireless device.
2- Main panel battery when no zone number shown.
Wireless systems have come a long way over the years with smaller and more powerful devices. We will perform a wireless placement test to ensure good signal strength on all devices and if needed additional wireless receivers can be installed.
All estimates are free. You can click here to send an email requesting a visit from one of our security professionals, or call 441.292.4019 and book an appointment.
No problem, we can also provide a key holding service. So in the event that you are off the island one of our security personnel can respond to the alarm activation with the police. Please contact us for details.
Depending on which system you have this problem usually indicates that there is a trouble present. Under our support page we have listed user manuals to assist you with silencing the trouble. If the beeping continues call 441.292.4019 for any service-related issues.
All systems monitor its batteries condition therefore when a low battery is sensed a trouble condition will appear on your systems keypad. At that point you can replace the battery. We can also provide you with a service contract to maintain your system. Please contact us for more details.
Yes.
Your key pad will indicate A/C loss or no A/C. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours.